Why Choose Merl C Solutions?
1. Our customer satisfaction surveys are to be above 96%. We believe in customer satisfaction so much that we have built the survey tool right in our work system. This is to allow our clients to give us immediate feedback. Their responses are immediately reviewed and shared with each technician.
2. Have you ever been surprised by large bills for your IT consultant? Are you afraid of calling your technician because you don’t know how they bill and how much your bill will be at the end of the day? We give you financially flexible options:
A. Our IT Works allows the 24•7 monitoring of your network for one fixed fee when the need arises. We also have all you can eat options which eliminate any surprise bills. You know what you will pay every month.
B. Standard time and materials at agreed pricing and rates can cover anything else.
3. Having a competitive advantage in your business is the key to long-term success. Often times problems with computers are due to slowness, downtime, and viruses, which can make your most productive employee useless. Our goal is to minimize your downtime and provide services that enable you to have efficient and fast systems. We believe that there is “No time for downtime”.
4. We meet with you on a regular basis to strategize and discuss the long-term growth of your company. This allows us to plan the following:
A. Computer networks that grow with you as your business grows.
B. Workstation management lets you optimize your office machines and allows distribution of new machines to employees with the most need.
C. Monitoring of systems growth can predict a long-term need for technology and get a handle on cost.
5. 100% guarantee on all work done. We’re confident in our ability to deliver high-quality work that meets or exceeds your expectations.